SERVICING & REPAIRS

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Coffee is at the heart of our business and is the core of all our engineer’s training, so it is in our best interest to ensure your equipment is working correctly. 22 years in the industry has allowed us to accumulate unprecedented experience and expertise. This not only encompasses the level of our coffee machine service and the varied types, styles and brands of coffee equipment that we maintain, but also the quality of the coffee delivered in the cup. Speak to our friendly staff today to discuss your requirements.

They say ‘prevention is better than cure’. If your coffee machine is long overdue for a service, contact us to organise coffee machine maintenance and coffee machine repairs. We can help to maintain and prolong the life of your machine.

A faulty coffee machine can be disastrous, especially if your café or restaurant relies on it. When your coffee machine needs repair, the team at The Coffee Guy can be trusted to provide fast, efficient service and repairs.

We have a large range of parts for most common makes and models of commercial coffee machines. We can service or repair your equipment onsite or in our workshop, and we can clean or perform scheduled and unscheduled maintenance on your  Commercial Espresso Coffee Machine, and grinder

Preventative Maintenance is an essential part of keeping your equipment in optimum condition, which in turn will maintain a high quality cup of coffee for your customers. 

Long-term comparisons usually favour preventative maintenance over reactive maintenance. Why wait for your equipment to fail at your busiest moment, preventative maintenance will reduce your costs and improve your productivity.

The long term benefits of Preventative Maintenance versus Reactive Maintenance include:

  • Improved equipment reliability
  • Decreased cost of replacement equipment or longer life of equipment
  • Decreased downtime due to part failures
  • Reduction in overall maintenance costs

Unfortunately, there are times when the best preventative maintenance just isn’t enough; this is when you need a reliable engineer that can be there to help when you really need it.

In the event of a major breakdown you can make use of our emergency loan machines. This will give us ample time to repair your equipment properly, while at the same time you are still able to make coffee for your customers.

If you are currently experiencing problems or technical issues with your coffee machine please contact us to arrange an engineer to visit. Technical support is available over the phone for minor issues & major issues can be attended to within 24 hours of booking.

Our services include:

  • Onsite repairs and servicing
  • Specialised workshop and diagnostics
  • Preventative maintenance services
  • Full descale service
  • Servicing and breakdown repairs 7 days a week
  • Free phone support

Front service from £120:

  • Carry out a thorough back flush
  • Change group head gaskets
  • Descale vac valve and change o-rings
  • Descale and clean water probe
  • Check steam and water wands and change pads and grease if necessary 
  • Change safety valve if required

Full Descale Service from £350:

We are specialists in descaling. A Full Descale Service consists of the following:

  • Full Internal Descale – including Boiler
  • Replace Group Head Seals/ Gaskets
  • Replace Group Head Shower Plates
  • Replace Certified Safety Valve
    Replace Anti-Vacuum Valve
  • Replace Steam Arm Seals
  • Replace Water Valve Seals
  • Replace Worn Valve Rubbers
  • Scale removal & clean water ports / internal filters
  • Back flushing / cleaning of the Group Head
  • Adjust Grinder / reset drinks settings